You can delete your Is It Ripe account and everything tied to it at any time. It takes about ten seconds inside the app, and you do not have to ask us first.
No account? Then there is nothing to delete. Scanning, My Kitchen and your first alert all work as a guest, and guest data never leaves your phone. Uninstalling removes it.
Delete it from inside the app
- Open Is It Ripe and go to the Profile tab
- Tap Settings
- Tap Delete account and confirm
The deletion happens immediately. There is no waiting period and no cooling-off email you have to click.
Or ask us to do it
If you have lost access to the app or cannot sign in, email support@isitripe.com from the address you signed up with, with the subject Delete my account.
We will confirm and delete within 30 days, and in practice much sooner. We will only ever email you back at the address that made the request.
What gets deleted
- Your account and email address
- Your kitchen backup: the produce you tracked and whether you ate or tossed it
- Your membership of any shared household
- Your saved items, lists and preferences
All of it is erased, not archived or flagged as inactive. We cannot restore an account after deletion.
What does not get deleted, and why
- Anything already on your own phone. Your scan photos and kitchen live on your device. Deleting the account does not wipe your handset, so uninstall the app as well if you want it all gone.
- A shared household you helped set up. If other people are still using it, the household and its items stay for them. Your name is removed from everything you added.
- Anonymous usage counts. We log events like "a scan happened" against a random device number that is never linked to your name or email. It cannot be traced back to you, so there is nothing there to delete.
- Purchase records. If you subscribed, Google Play and our billing provider keep the transaction record because tax and consumer law require it. We do not control that and neither do you.
Deleting your account does not cancel your subscription. Subscriptions are managed by Google Play, not by us. Cancel it in the Play Store under Payments and subscriptions, or you will keep being charged.
Questions
support@isitripe.com. Full detail on what we hold is in the privacy policy.